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Disclaimer, Copyright, General Terms and Conditions of Business and Complaints Procedure

The example of cases, time limits and the advice given on this website are by way of illustration only and without personal liability on the part of Hayes Solicitors Limited or any partner or employee of Hayes Solicitors Limited who owe no duty of care unless and until a retainer has been accepted by Hayes Solicitors Limited.

All rights are reserved. No part of this website may be reproduced in any material form (including photocopying or storing it in any medium by electronic means and whether transiently or otherwise) without the prior written consent of Hayes Solicitors Limited.

Where Hayes Solicitors Limited accepts a retainer from any client it will be on the basis that our General Terms and Conditions of Business (as varied from time to time) of Hayes Solicitors Limited are deemed to be incorporated. A copy of those General Terms and Conditions of Business may be sought from Hayes Solicitors Limited.

If you are unhappy with or have a problem with the services provided by Hayes Solicitors Limited then please let us know. It is our objective to provide a professional standard of service to our clients and to that end we will try to resolve any dispute with you promptly. We operate an internal complaints handling system to help us resolve any problems. A copy of our complaints procedure for clients is available on request. If we are unable to resolve the problem at the conclusion of our complaint procedure or after 8 weeks of you first making your complaint in writing to Hayes Solicitors Limited then you have the right to complain further to the Legal Ombudsman. The Legal Ombudsman can be contacted on telephone 0300 555 0333 or by post at P.O. Box 15870, Birmingham. B30 9EB. Or by e-mail at enquiries@legalombudsman.org.uk

Hayes Solicitors Limited is a limited liability company (Company Registration number 7815582) registered in England and Wales, whose registered office is situated at 18 Serpentine Road, Harborne, Birmingham B17 9RE. A list of directors is available on application. It is authorised and approved by the Solicitors Regulation Authority under SRA Number 564669. The SRA Code of Conduct for solicitors can be found at www.sra.org.uk.